In 2006, the new vice president of a quality department was concerned about internal customer feedback which was indicating that other departments did not think as highly of quality operations as they did themselves. The VP tried to surface the feedback with her staff members and found them dismissing the information, stating, “Oh, nobody gets [...]
In last week’s blog, we explored two hypotheses around change: (1) Changes exist in each and every moment of the day; and (2) We are built to maintain the status quo and therefore, reject change. I left you with some questions to think about: Do you accept change as inherent in your life? Do you [...]
“Life is difficult. This is a great truth, one of the greatest truths. It is a great truth because once we truly see this truth, we transcend it. Once we truly know that life is difficult – once we truly understand and accept it – then life is no longer difficult. Because once it is [...]
Working with an organization recently to train their staff on how to best implement a social media program, my brother and I found ourselves needing to take a deeper look into why some organizations succeed at social media and why some, for lack of a better term, just stink at it. There are many different [...]
Well, what a year for NDCBlogger! After making the decision to go full steam ahead a year ago and start blogging we have had great fun coming up with topics every week that spark debate, question traditional philosophies and hopefully, inspire you to perform with excellence. We created our blog program as a venue for [...]