We probably all think we listen well and yet, the research shows that we only listen 25% of the time. The rest of the time we may be hearing the words, but not processing the information. The result: misunderstood assignments, upset relationships, unclear expectations, even the seeds of distrust. And yet, listening is one of [...]
Recently, Michael Harrington, our Director of New Training and Strategic Initiatives, presented on the idea that we all make assumptions of people based on their behavior. Rarely, do we actually go to the root cause of the belief of that behavior and try to solve the behavior if problematic (our Belief: Behavior Connection Model). Whats more, we [...]
Decisions. We all make decisions; we make decisions about our lives, our families, during our jobs and for our company. This morning I decided to stop and let a pedestrian cross the street. Now why do you think I decided to do that? Was it because I’m a stickler for the rules, or because I [...]
There is something really cool about watching a high performance team in action. Recently, a senior leadership team scheduled a two-day work session to revamp their priorities and direction for the coming year. The processes they used to surface and acknowledge their weak spots, develop strategies to address their challenges, reach consensus and develop concrete [...]
As more customers can now tweet, blog, post, like, rant and rave about every product and service under the sun – power has been given back to the customer. It’s not a social media revolution organizations are currently looking at and dealing with, but rather a customer revolution. Social media is just the tool that finally [...]