Massive transformations are taking place in our economy, our businesses and the way we communicate and filter information now more than ever before. The transformations may not be much of a surprise to most as Thomas Friedman warned us exhaustively in The World Is Flat five years ago; however I’m not always sure we’re aware [...]
Over the past couple months we have had a conversation with you about some of the key elements that go into a sound strategic plan. We discussed the need to take the pulse of your customer and receive their feedback in our posts Customer & Client Surveying – Lessons Learned & Matt’s The Customer Revolution. [...]
As Oprah Winfrey embarks on her final season I am reminded of one of her earlier shows that really provided me with an ‘ah ha.’ Years ago Oprah Winfrey had a panel of service providers on her show, ranging from a waiter and waitress to a telephone operator. During the discussion, the waiter and waitress got [...]
What do we mean by managing up? We might define it as a conscious, deliberate effort to build a strong relationship of understanding and cooperation between ourselves and our bosses. Let’s explore some ideas about how we might approach this idea of managing up. And, if you’re feeling that it’s too late to improve your [...]
As September approaches and kids head off to school or college, it is a ripe time to adopt healthy work habits. What about adding a focus on planning to that fresh start? If you are game, here are 3 tips to get you started: 1. Commit: a six-letter word that transforms “dreams” into “results.” There are [...]