Monthly Archives: January 2011

Surveying: Asking the RIGHT People the RIGHT Questions

I seem to be in the midst of all kinds of different types of surveys as this new year unfolds – from 360 feedback surveys which evaluate a person’s performance in key areas of management competence to stakeholder surveys where the information gathered will be used for strategic planning to meet the demands of the [...]

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Posted in Customer Service, Strategic Planning & Goal Setting, Surveying | Tagged , , , , , , , , , , , | Leave a comment

The New Small Business Marketing Model: Employee Empowerment

  “Marketing is the art of getting ideas about a company and its products out to as many people as possible, in the hopes of converting them to customers.”  - Empowered  Storytelling Marketing, in a nutshell, is nothing more than storytelling.  The question is: Can an organization effectively tell its compelling story to customers enough [...]

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Posted in Communication, Customer Service, Generation Y, Social Media | Tagged , , , , , , , , , , , , , | 2 Comments

11 Bold Strategies for Employee Development in 2011

Let’s face it; the economic slowdown has had an effect on the US workforce that we have yet to fully comprehend.  The decision to extend unemployment benefits to 99 weeks is a tangible reminder of how desperate the employment situation is for so many people.  Those with newly minted college degrees are facing over 14% [...]

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Posted in Change, Strategic Planning & Goal Setting, Team Building, Workplace/Employee Issues | Tagged , , , , , , , , , , , , , , , | 3 Comments

Fear vs. Opportunity

Happy New Year!  The time between Christmas and New Year’s when, for the most part, we shut down the office, affords me more time to read and think about changes I want to make going forward.  This year particularly has been one with some real insights for me that I’d like to share with you. [...]

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Posted in Leadership, Strategic Planning & Goal Setting | Tagged , , , , , , , , | 1 Comment