A 3-minute video highlighting an event that we helped to conceptualize, design and facilitate. This one day event kicked-off a strategic initiative focused on quality and continuous improvement with excitement and commitment. Looking to jump start your quality initiative? Not sure where to start? Download our FREE Quality Problem-Solving Tool Kit as a road [...]
Over the past year the topic of social learning and creating an organizational environment which fosters sharing, collaboration and informal learning has really taken off. We’ve studied it, written papers on it, presented on it and have even asked some of our clients to pilot certain concepts of it. Social learning is the concept that [...]
In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations. Why is that? In [...]
Intro It had been a long couple of years leading up to the day when my boss approached me and said, “What’s changed Mike?” Not knowing what she was talking about, I shot off an inquisitive look. “Your commitment level,” she said, “it’s apparent that something in you has sparked a renewed commitment to your [...]
In November 2011, NDC blogger Michael Harrington wrote about three different types of people: the Conserver, the Pragmatist and the Innovator (Discovery Learning, Change Style Indicator). I want to revisit these three different approaches, and look at how “the fear of doing things differently” plays out in each change style. THE CONSERVER The Conservers prefer [...]
When you scrounge around the Internet, you find some interesting and troublesome statistics about most meetings: • Between 35-50% of meeting time is seen as wasted. • Most meetings start 8-12 minutes late. • 75% say agendas are not prepared and distributed in advance. • Less than 30% of decisions in meetings are recorded. • Over 40% of people don’t [...]
Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series. Influential Voices, a global network of bloggers, is a way to increase awareness of quality around [...]