The day after Paul Borawski, ASQ CEO, posted his blog on The Government/Quality Puzzle and noted that government should be seen as an “essential force of change for quality….through purchasing policy, public policy and use of (or lack of use) quality in the management of government,” the headliner story broke on TSA’s failure to distribute [...]
When ASQ CEO Paul Borawski asked this month what makes quality professionals happy or unhappy on the job, I immediately thought of sharing some of the important factors that influence job happiness for everyone. Most of these insights are directly from the work of Frederick Herzberg, a motivational theorist who introduced important research in the [...]
ASQ CEO Paul Borawski asked us to comment on the question, “How do you “sell” quality to decision makers?” While everyone theoretically believes in the importance of quality, there are times when the demands of the customer cause the focus to shift to speed and cost. Probably many quality heads of departments have been asked [...]
A 3-minute video highlighting an event that we helped to conceptualize, design and facilitate. This one day event kicked-off a strategic initiative focused on quality and continuous improvement with excitement and commitment. Looking to jump start your quality initiative? Not sure where to start? Download our FREE Quality Problem-Solving Tool Kit as a road [...]
In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations. Why is that? In [...]
Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series. Influential Voices, a global network of bloggers, is a way to increase awareness of quality around [...]
Welcome to a new feature on NDCBlogger – the monthly Quality Blog published the third Tuesday of every month. This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series. The goal will be to respond to blogs posted by ASQ’s CEO, [...]