For quality service to be delivered, it has to come from the very roots of an organization. New Directions Consulting has designed a 9-step Quality Service Initiative that transforms customer service levels and consistency within 18 months.

Our nine step process includes:
1. Setting up a cross-functional quality leadership team
2. Surveying external customers
3. Surveying internal customers
4. Defining quality service values
5. Launching improvement initiatives that save money and time
6. Developing organization-wide service standards and service level agreements
7. Developing a quality improvement suggestion system
8. Initiating sub teams to work on specific improvement areas
9. Learning to measure and maintain metrics

We also offer a number of Quality Service products:
• 25-Common Quality Service Standards
• On-line and paper external and internal customer surveys
• Sample Service Level Agreements
• Team Quality Problem Solving Tools

New Directions provides long-term support throughout the quality initiative, from design phase through implementation and measurement.