Director of Client Relations and Services
P.O. Box 788 | N. Bennington, VT | 05257
Michael@newdirectionsconsulting.com
800.730.3631 x117
Having joined New Directions in January, 2009, as Director of New Training and Strategic Initiatives, my focus is to design and deliver training and development programs for a wide range of employees including Gen Y. With experience in management and departmental growth, I bring an understanding of business systems, project management and employee relations that help organizations become more efficient and people-centered in a time of financial uncertainty and employee disenfranchisement.
Prior to New Directions, I served for three years as Chief Student Affairs Officer at Paul Smith’s College where I was able to grow the division by 300%. Charged with implementing a comprehensive student development program that focused on student motivation and accountability, I was the key administrator for student services.
With the national spotlight on disaster preparedness and crisis management, it was the focus of the Student Affairs department to ensure student safety through the development and implementation of critical systems and processes. Designing and implementing student training and educational programs was vital to my role in improving retention and student life at Paul Smith’s.
Over the past few years I have become actively involved in my local community. I currently am a member of the local Rotary club, the Vice President of the Board of Directors for Shires Media Partners, a member of the Southshire Partnership for a Healthy Community and a member of the Better Bennington Corporation.
I have a Bachelor of Arts in Mass Communications with a minor in Broadcast Management and a Master’s in Administration and Leadership, both from SUNY Plattsburgh.
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Service Topics:
•Trainings: Conflict Resolution, Train the Trainer, Communication Styles, Myers-Briggs Personality Survey, Leadership Series, Situational Leadership, Customer Service, Meeting Skills, Team Effectiveness, etc.
•Strategic Planning Facilitation
•Group Meeting Facilitation
•Mission, Vision and Values Writing
•Image Consultation
•Employee and Executive Coaching
•Guest Speaking
•Project Management
Presentations:
•Engaging, Motivating and Retaining Generations – Albany-Colonie Chamber
•Mission/Vision/Values – Entrepreneur Assistance Program
•Training the Next Generation – Hudson-Mohawk American Society for Training and Development
•Strategic Planning – Human Resources Professional (Local Chapter)
•Secrets to Shine – Albany Colonie GenNext
Associations:
•ASTD – Member and Presenter
•SQO – Member
•Albany-Colonie GenNext – Member and Committee Member
•Albany-Colonie Chamber of Commerce
•Bennington Chamber of Commerce – Member