How many times have you seen a group get together, identify a couple of problems and then jump right in to try to solve the first one that appears doable to the largest number in the group? Halfway through the problem solving process, members are making statements like, "What are we really trying to accomplish here?" or "I'm lost, what was our original problem?" The Team Quality Problem Solving Tools booklet is designed to supplement our problem solving training module. There is no way that we can teach all the tools available to groups and teams in a brief module. Therefore, while the module will highlight some of the most common tools, the Team Quality Problem Solving Tools booklet provides a larger number of options for you. The 74-page booklet provides directions for how to use each tool, plus notes from us about what works particularly well when using the tools in a team environment.