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Deborah Mackin was a featured author in the National Pharmaceutical Sciences Group’s June edition of the Pharmafocus Magazine. In the article Mackin discusses the five general areas every organization should focus on when trying to improve their own internal processes. Mackin also highlights how to build a continuous improvement mindset in organizations while dealing with the dailey complexities of business. Looking at internal wastes, progressive initiatives and the work of business guru Deming, Mackin brings a clear road-map and starting point to the idea of process efficiency.