Course Offerings:
Supervision Skills: Basic:
Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned.
The learner will be able to:
• Understand their role and expectations
• Use tools for the supervisor
• Coach for high performance and accountability, including performance reviews and legal issues
• Develop Communication skills
• Understand the supervisor’s role in conflict resolution
• Construct a cohesive team
Who Should Attend:
For every new or untrained supervisor. We suggest a roundtable because the 6 weeks allows the supervisor to implement what is being learned each week.
Supervision Skills: Advanced:
Advanced supervision takes the learning to the next level, with more of a focus on empowering others and being a key player in the organization’s success.
The learner will be able to:
- Articulate your vision and leadership direction
- Strategize how to organize and implement daily huddles and weekly staff meetings
- Delegate in order to manage multiple priorities
- Mediate conflicts between staff and/or departments
- Implement a glass house system for measuring results
- Define standard work practices for improved performance delivery
Who Should Attend:
For those who have taken “Supervision Skills: Basic” and want to continue to build on their managerial skills.