New Directions is well known for high-energy, high-quality training. We have developed our programs to include mentoring, journaling, video and audio taping, simulation, role play, and games to reinforce classroom learning. The goal of each session is to provide participants with immediate tools to use on the job or in the context of team performance.

Leadership Training
• Influencing Up!
• The Leader as Change Agent
• Coaching Your Team
• Basic Leadership Skills Training
• Performing In a Global Environment

Management Training
• Basic and Advanced Supervision Skills
• Performance Management
• Motivating and Influencing Employee Productivity
• Leadership Skills
• Problem-Solving and Decision Making
• Coaching Skills for Managers
• Managing Workplace Diversity
• Trust Building

Human Resources
• Avoiding Sexual and General Harassment in the Workplace
• Train-the-Trainer

Sales and Customer Service
• Creating a Customer-First Culture
• Handling Difficult and Demanding Customers
• Coping Skills for Customer Service Professionals
• A New Sales Paradigm: Relationship Selling Skills
• Leading Customer Focus Groups
• Relationship Selling Skills for Bankers, Tellers and CSRs

Communication Skills
• Assertiveness Skills
• Affirmative Inquiry and other Dialoguing Skills
• Interpersonal Communication: The Key to Success
• Listening Skills
• Mediating and Resolving Conflict
• Building Effective Work Relationships

Quality
• The Cost of Quality
• Benchmarking
• Customer Satisfaction Measurements
• Total Quality Management
• Reengineering: Radical redesign of work processes
• Creating Standards and Service Level Agreements
• Quality Problem Solving - A Four-Step Process

Strategic Management
• Business Process Reengineering
• Strategic Planning
• Thinking and Managing Strategically
• Creating Mission Statements
• Visioning and Values
• Surveying Your Stakeholders

Other
• Quality Time Management
• Project Management
• Understanding Cultural Differences